FAQ's

Yes, we are PETA certified.

All orders are generally processed in 1-3 business days.

Occasionally, USPS will scan a package as “delivered” before it actually reaches your address. This can happen during busy shipping periods or holidays. We recommend allowing 1–2 business days for any USPS delays and checking around your property, mailbox, parcel locker, and with neighbors or household members.

If your package still hasn’t arrived within 10 business days after it’s marked as delivered, please contact us at info@medusasmakeup.com and we’ll do our best to help you locate it.

Please note: Orders marked as delivered by USPS are not eligible for replacement or refund if shipping insurance was not purchased at checkout. Shipping insurance protects your order in the rare case of loss, theft, or misdelivery, and we strongly recommend adding it for extra peace of mind.

Returns & Exchanges

We strive to accurately display our products, but please note that colors may vary slightly depending on your screen or device settings.

Makeup, Hair Dye & Tools

For hygiene and safety reasons, all makeup, hair dye, and beauty tools are final sale.

We do not accept returns, refunds, or exchanges on these items once an order has shipped.

Accessories

We accept returns or exchanges on accessories only.

To be eligible:

• Items must be unused, unworn, and in original packaging
• Requests must be made within 30 days of the order date

Customers are responsible for:

• Return shipping costs
• Ensuring items arrive back in original condition

Original shipping fees are non-refundable.

Sale Items

All sale items are final sale and are not eligible for return or exchange.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us through our Contact Us page within 3 days of delivery so we can make the situation right.

How to Request a Return or Exchange

To request a return or exchange for eligible accessory items, please contact us through our Contact Us page with your order details.

All returns must be approved before being sent back.

Additional Information

Medusa’s Makeup reserves the right to refuse any return that does not meet the above conditions.

Order Acceptance

Medusa's Makeup reserves the right to refuse, cancel, or limit any order at our sole discretion. Orders may be reviewed for security, fraud prevention, or other business considerations. If an order is canceled, any authorized payment will be refunded to the original payment method in accordance with the payment provider's processing times.

It is fully your responsibility to update your address in our system. Boxes are shipped to the address we have on file automatically. We are not held responsible for outdated addresses.

Yes, see our shipping page for details.

Yes, we sell wholesale! Please see our wholesale page.

If you find your discount code is not working and you believe it should apply to your order, please email us through our contact us page.

*About current offers and discount codes: At any given time we have multiple offers and promotions. Most offers and codes do not work together. *Some exclusions apply. Limited time only or while supplies last. Discount codes may not valid on Lunar Tides hair dye, sale items, clearance items, new subscriber add-on items, makeup bundles, monthly beauty box, prepaid beauty box plans and wholesale orders and some best sellers. Some offers cannot be combined with other offers. Spin the wheel discount codes are valid for a one time use only.

Currently we are seeking reviews, videos from Instagram and TikTok users with high engagement.

We do not offer refunds. Please allow 48 hours for your cancellation request to be finalized not including weekends. If you request a cancellation after your next month charge goes through, you will be
cancelled for the following month. Prepaid subscriptions are final sales and not refundable.