Yes, we are PETA certified!

All orders are generally processed in 1-3 business days.

We occasionally see that a package will be scanned as “delivered” by
USPS before it has actually reached its destination address. This is
common during holidays and high volume shipping times. We recommend allowing 1-2 business days to account for USPS delays. Also, be sure to check with your neighbors and other nearby areas before reaching out. If you still haven't received your package within 10 business days after it is marked delivered, please reach out to info@medusasmakeup.com

All orders are generally processed within 1-3 business days. Your next recurring billing date will auto reset to the first of the month.

We do not offer refunds. Please allow 48 hours for your cancellation request to be finalized not including weekends. If you request a cancellation after your next month charge goes through, you will be
cancelled for the following month. Prepaid subscriptions are final sales and not refundable.

If you signed up before August 2018, our new website is not integrated
with your subscription box. Please refer to your initial welcome email
for all the links to update CC, update address etc. Otherwise contact us
for the links.

It is fully your responsibility to update your address in our system. Boxes are shipped to the address we have on file automatically. We are not held responsible for outdated addresses.

Please allow 48 hours for cancellation. Please note our response times are 48 hours (not including weekends). If you are charged during this time you will still receive that current month's box. We do not offer refunds on
subscription boxes. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle. Once your box has been charged there will be no refunds. WE DO NOT ACCEPT CANCELLATIONS AFTER A CHARGE HAS GONE THROUGH!

No, you are still subscribed. Our system will automatically retry your card daily until your account is closed. Log into your account to update your payment details. If you sign up again, you will be charged twice and receive 2 boxes. We do not offer refunds once boxes have shipped.

Yes, see our shipping page for details.

Currently we are seeking reviews, videos from Instagram users that have 20K + followers, If this applies to you, then please send us your
inquiry.

Yes, we sell wholesale! Please see our wholesale page.

Please note that although we have made every effort to accurately display and represent the colors of our products, the actual colors you see may vary depending on your monitor settings.

Due to the low-cost nature of our products and for hygienic reasons, we are unable to accept returns, refunds, or exchanges once an order has shipped. This policy ensures the safety and quality of our products for all our customers.

All sales are final. Medusa's Makeup reserves the right to refuse any returns at any time.

We do not accept returns or exchanges on hair dye. A patch test and strand test is essential before beginning a hair color or lightening process. For that reason you should always perform a patch test! The strand test is to ensure your color will turn out how you’d like!
Sometimes, it can save you from bleaching as well to see if the color will show up on hair before pre-lightening. But mostly it can allow you to see how it will look before you apply all over so you can adjust your mix or lighten your base color and get your desired result!