*PLEASE BE ADVISED: IF YOUR ORDER GETS RETURNED TO US DO TO COVID-19 SUSPENDED MAIL SERVICE TO YOUR AREA, WE ARE NOT RESPONSIBLE. PLEASE MAKE SURE YOUR LOCAL POST OFFICE IS RUNNING BEFORE PLACING AN ORDER. IF YOUR PACKAGE GETS RETURNED, YOU WILL BE REQUIRED TO PURCHASE POSTAGE A SECOND TIME. LIKEWISE, IF YOUR ADDRESS HAS CHANGED IT IS YOUR RESPONSIBILITY TO UPDATE YOUR ADDRESS. RESHIPPING FEES WILL APPLY.
Live chat customer service hours: Mon-Fri 10am-5pm cst
|Business hours: Mon-Fri 10am-5pm cst. Please allow 24 hours for an email response. We do not respond to emails on weekends.|
Medusa's Make-Up 4001 N. Ravenswood Ave. Suite 304 Chicago, IL 60613
|Where's my stuff? Due to COVID-19 Please allow 1-4 days for processing and additional time for shipping. Check your account for tracking numbers.|
|Wholesale inquiries please fill out our Vendor Application|
|Please check our FAQ's page for popular questions|
| *BEAUTY BOX INQUIRIES: If you signed up before August 1, 2018, your subscription is not integrated with our website. Refer to your welcome email for handy links or send us an email for info. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.
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