All orders are generally processed in 1-3 business days. Please allow 5 - 9 business days to receive your order. International shipping generally takes 14 business days for delivery but if caught it customs can take up to 30 days.
How much is shipping?
Shipping in the USA is free over $40.00. All other shipping can be calculated in the cart before you checkout.
International shipping is free on orders over $40.00. All other shipping can be calculated in the cart before you checkout.
What type of shipping service do you offer?
We offer USPS, UPS ground and UPS 2nd day. Most orders that receive free shipping will ship by USPS.
Do you ship international?
Yes! International shipping generally takes 14 business days for delivery but if caught it customs can take up to 30 days.International shipping starts at $16.95 for small packages and goes up from there. You can calculate shipping in the cart before you checkout.
RETURNS AND EXCHANGES Online Purchase Return
Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor. If you wish to return a product, please do so within 15 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and sale items cannot be returned for a refund. Naturally, we cannot take returns on used products, as determined by Medusa's Make-Up or products not bought online at medusasmakeup.com.
** Your product must be unopened and unused. If we determine the product is used we reserve the right to refuse return. Sale items are final. Subscription boxes are not returnable, not refundable.
To return an item(s) please contact us for directions.